Information systems are the backbone of businesses nowadays, but for a variety of reasons, the development, operations and maintenance of such systems is increasingly difficult for corporations to manage in-house. SCS (USA) has extensive experience in supporting corporations as an IT outsourcing partner. Whether you require assistance with select applications, network components or would like to outsource your total IT operations, SCS (USA) can help. Through our IT Support Center operations, SCS (USA)'s bilingual staff provides support in Japanese and English to customers. Our core business is IT. Why not let us leverage our core skills for your advantage so that you can focus on your core business while also realizing the cost benefits of an outsourcing arrangement?
■Business Process Outsourcing
Business Process Outsourcing is the outsourcing of non-core functions to achieve more cost effective operations and maximize the utilization of human capital.
■IT Asset Management Services
Managing assets on hand by keeping an accurate track of the number of assets owned is an important administrative financial process as is ensuring that the software licenses are valid.
■Disaster Recovery
The threat of earthquakes, fires, floods and other natural disasters along with the man-made threats of terrorism, malicious computer virus attacks, data leakage, all cause IT professionals to wonder what if?
■Hosting Services
We provide hosting and ASP services for business critical servers on-site at SCS (USA) facilities and
through other third-party data center operations with which we partner.
■Cloud Solution
With its well renown on cost saving and ease of use benefits, the business should also pay more concerns on Cloud Service provider evaluation, interface with
its existing on-premise system, and security vulnerability issues prior to making its decision to adopt Cloud Computing technology. With SCS (USA) approach, the Cloud service
providers which include but not limited to email, file share, security, and backup will be carefully evaluated prior to introduced into service packages. SCS (USA) offers a
"One-Stop-Shop Service" along with solutions to address Cloud implementation concerns and issues.
Help Desk
■Japanese/ English Bilingual IT Help Desk Capabilities
Our Japanese/ English bilingual IT Help Desk provides end-users with support and resolution to a variety of
network and application-related inquiries. As well, we log and analyze inquiries received in order to provide
proactive problem resolution and develop a list of FAQ's in an effort to minimize inquiries on common
questions. We make efforts to help end-users improve on the efficiency of their efforts
.
■Remote Access Troubleshooting and Support
When end-users experience computer trouble, we can provide remote access troubleshooting support
or, as needed, send an experienced technician on-site to resolve problems.
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